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  • Hi racassel, Based on the information you have provided, the issue is likely related to the NXD cache of your domain name. Based on your description, you seemed to have pre-configured to use our Public DNS service, it's likely that you have tried t…
  • Hi aasalem10, I have performed some quick review based on my initial analysis I do not think that this error is related to our Public DNS service. I was able to resolve this site on my end using our Public DNS service. To be honest this is quite …
    in Ipleakerror Comment by alee July 2018
  • Hi WSR, please allow us to double check and get back to you.
  • Hi Shahin, Yes, that is right. There are no known issues.
    in Slow DNS Comment by alee September 2017
  • Hi Liam, DNS Firewall service is a cloud based threat protection service that is catered for Corporates and SME's. If you would like to have a better understanding of the service and pricing structure, please contact our customer service and one of…
  • Hi Shadetree Can you please let us if you are making the DNS changes on your Ooma Telo VOIP device or on your router? Also, aside from the Ooma device loosing the connections to its server, did you notice any other network issues? Kind Regards, …
  • Hi bquinter We are not the manufacturer of Linksys Routers, however the information you are after can be found in the link below: http://downloads.linksys.com/downloads/userguide/E_Series_UG_E900Rev_3425-01486_Web.pdf Page 39 Hope the above inf…
  • Hi yssreddy Are you experiencing the same issue as user jbala43? Please conduct a nslookup and traceroute via CMD if you are using Windows, and provide us with the outputs. nslookup command: nslookup www.onlinesbi.com nslookup www.online…
  • Hi Nhannguyensy, We do not have an ETA at the moment however please note that we are still actively working on your request. Your patience is greatly appreciated. Kind Regards, Aaron
  • Hi Bubu, Should you change the DNS settings in Windows by following the steps in the "getting started" thread, your local computer setting will override the router settings and therefore you shouldn't observe any problems surfing the internet. Ple…
  • Hello Thiago, Thank you for contacting us. In order for us to assist you further, can we have the following information? * The Verisign Recursive IP that you are using * A Traceroute using Verisign's Recursive service to a target host of you…
    in DNS slow Comment by alee July 2016
  • Hello sjordan, Thank you for your feedback. We have passed this to the relevant team for further review.
  • Hello Kyle, We will check with our Engineers and get back to you. Thanks for your patience.